COACH ARTS LLC (hereinafter referred to as “we” or “the Company”) values the security of your personal information and privacy. This Privacy Policy applies to the websites and related online services operated by the Company. It outlines how we collect, use, store, and protect your personal information when you visit our website, browse products, place orders, make payments, contact customer service, or use other website features.
- Information We Collect
Depending on how you use the website and purchase products, we may collect the following information:
Name;
Email address;
Phone number;
Shipping address;
Billing address;
Order and purchase history;
Payment and transaction-related information;
Information you voluntarily submit to us via customer inquiries, after-sales requests, or other communications.
We collect relevant information only to the extent reasonably necessary to provide order processing, product delivery, customer service, after-sales support, and website operations, and to fulfill legal obligations.
- Use of Personal Information
We may use your personal information for the following purposes:
Processing and confirming your orders;
Arranging product packaging and delivery;
Sending order confirmations, shipment updates, and logistics notifications;
Processing refunds, returns, and after-sales requests;
Responding to customer inquiries;
Maintaining and improving website functionality and user experience;
Preventing fraud, unauthorized transactions, and other security risks;
Complying with applicable laws, regulations, or legal requirements.
We will not use your personal information for purposes incompatible with the original collection purpose, unless we obtain your authorization or are permitted by law.
- Payment Information Security
This website may use third-party payment processing services to complete online transactions. During the payment process, relevant payment information may be handled by third-party payment service providers in accordance with their security standards and applicable laws.
Except where required by law or necessary to complete a transaction, we do not store complete payment card information.
- Third-Party Services and Information Sharing
To fulfill orders and provide related services, we may share personal information with relevant service providers to the extent necessary, such as:
Payment processing service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Order management and customer service providers.
We provide relevant service providers only with the information necessary to perform their services and require them to handle data in accordance with applicable laws and reasonable security measures.
We do not sell your personal information.
5. California Consumer Privacy Rights (CCPA)
If you are a California resident, you may have specific privacy rights under the California Consumer Privacy Act (CCPA) and its applicable amendments.
California Users’ Right to Opt Out of the Sale of Personal Information
We do not sell your personal information.
We do not sell your personal information to third parties for monetary or other valuable consideration. Nor do we provide differential service treatment based on your exercise of applicable privacy rights.
To the extent provided by applicable law, California residents may have the right to:
Request to know what personal information we collect, use, or disclose;
Request access to their personal information;
Request the deletion of their personal information;
Request the correction of inaccurate personal information;
Request information regarding the collection, use, and disclosure of personal information;
Limit or object to specific data processing activities where required by law;
Be free from discriminatory treatment for exercising applicable privacy rights.
If you wish to submit a request regarding California privacy rights, you may contact us via the following dedicated email address:
Company Email: [email protected]
To protect the security of customer accounts and personal information, we may require you to provide reasonable information to verify your identity and request. We will process valid requests within the timeframes prescribed by applicable law.
- Personal Data Retention Period
We determine the retention period for personal information based on business needs and applicable laws and regulations.
For personal data related to orders, we retain the relevant data for 7 years after the order is completed. This information is retained primarily for order records, customer service, financial and tax records, dispute resolution, fraud prevention, and compliance with other applicable legal or regulatory obligations.
Upon the expiration of the prescribed retention period, unless continued retention is required by law or there is another legitimate business purpose, we will take reasonable measures to delete, anonymize, or securely dispose of the relevant personal information.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to ensure the website functions correctly, save user preferences, analyze website traffic, and improve the user experience.
Necessary cookies may be used to provide basic website functionality. For non-necessary cookies that require user consent by law, we will enable the relevant technologies only after obtaining your choice through the appropriate cookie consent mechanism.
Third-party service providers may also use cookies or similar technologies in accordance with their own policies.
8. Information Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information and minimize the risk of unauthorized access, use, modification, disclosure, loss, or misuse.
Despite our reasonable security measures, neither internet transmission nor electronic storage can be guaranteed to be absolutely secure. Therefore, we cannot guarantee that personal information will be entirely free from security risks in all circumstances.
- Third-Party Websites
This website may contain links to third-party websites or services. Third-party websites maintain their own independent privacy policies and data processing rules.
When you visit third-party websites or use related third-party services, the processing of your personal information may be governed by their respective privacy policies. We recommend reviewing their privacy policies before using such services.
- Children’s Privacy
This website is not intended for children. We do not knowingly collect personal information from children under the age prescribed by law.
If we discover that we have inadvertently collected information from such children, we will take reasonable steps to delete or securely dispose of the information, to the extent permitted by applicable law.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in business operations, website functionality, security requirements, or applicable laws and regulations.
Updated policies will be posted on the website, with the new effective date indicated where applicable. We recommend checking this page periodically to stay informed about our latest privacy protection measures.
- Contact Us
If you have any questions regarding this Privacy Policy, the processing of personal information, data retention, CCPA rights, or other privacy-related matters, please contact us via the following methods:
Company Name: COACH ARTS LLC
Company Phone: +1 4429009880
Company Email: [email protected]
Company Address: 6296 E HUNTINGTON AVE, FRESNO, CA 93727
We will diligently handle your privacy-related requests in accordance with applicable law and this Privacy Policy.