We value our customers’ shopping experience and offer return and refund services for eligible orders. This policy applies to products purchased through this website.
- Return Request Period
To initiate a return, please submit a request within 30 days of receiving the product. Please provide your order number, product details, and the reason for the return.
- Return Conditions
Returned items must be in good condition and, whenever possible, include the original packaging and all accessories.
Returns will not be accepted for items that have been used, are visibly damaged or soiled, or have undergone changes due to use that affect their resale value.
If the product has quality issues, arrived damaged, or differs significantly from the order, please contact us promptly and provide relevant photos or other supporting evidence.
- Return Shipping Costs
Quality Issues: If the return is due to verified quality issues, shipping damage, or an incorrect item being sent, the merchant will cover the return shipping costs.
Non-Quality Issues: If the return is due to personal reasons—such as a change of mind or selecting the wrong style—the buyer is responsible for the return shipping costs.
Sending items back without prior confirmation may delay processing; please follow the instructions provided by our customer service team before shipping.
- Return Address
Please contact customer service to confirm the final return address before shipping to ensure the package is successfully received.
Return Address:
Address: 6296 E HUNTINGTON AVE, FRESNO, CA 93727
Please verify that this return address applies to your specific order before shipping.
- Refund Processing Time
Once we receive the returned item, we will inspect its condition. Refunds for eligible orders will be processed within 3–5 business days of receipt.
Refunds will be issued to the original payment method used for the purchase. The actual time it takes for funds to appear in your account may depend on the processing speed of your bank, credit card issuer, or third-party payment provider.
- Product Quality Issues
If you discover significant quality issues upon receiving the product, please contact us as soon as possible and provide your order number along with clear photos of the item. Upon verification, we will provide a refund, exchange, or other reasonable solution based on the specific circumstances, and the merchant will bear the shipping costs for eligible returns.
- Order Cancellation
If you need to cancel an order, please submit a request as soon as possible before the item enters the processing or shipping stage. Once an order has been processed, packed, or shipped, direct cancellation may not be possible; in such cases, the return process may be followed depending on the situation.
- Statutory Consumer Rights
This refund policy does not limit or exclude any non-waivable statutory rights to which consumers are entitled under applicable law. Where local consumer protection laws contain mandatory provisions regarding returns, refunds, or product quality, those applicable laws shall prevail.