- What products are sold on the website?
We offer supplies related to painting and creative work; please refer to the specific product pages for details regarding product information, specifications, materials, and package contents.
- Are the products one-time purchases or subscriptions?
All products are one-time purchases. Unless explicitly stated otherwise on the product page, we do not offer automatic renewals or recurring subscription services.
- What payment methods are accepted?
We accept the payment methods displayed at checkout, including credit cards, debit cards, and other online payment options.
- How soon will I receive an order confirmation?
Once payment is successful, we will typically send an order confirmation to the email address you provided.
- How can I track my shipment?
After your order ships, if the delivery method supports tracking, we will provide you with tracking information so you can monitor the delivery progress using the tracking number.
- What should I do if the item arrives damaged?
Please contact us as soon as possible and provide your order details along with photos of the damaged item so we can verify the issue and process the matter in accordance with our refund policy.
- Can I request a return?
You may request a return within the specified timeframe for items that meet our website’s refund policy and applicable legal requirements. Please review our Refund and Return Policy for specific conditions.
- How long does it take to receive a refund?
Once a refund request is approved, we will process the refund via the original payment method. The actual time it takes for funds to appear in your account may depend on the processing speed of your bank or payment service provider.
- Can I cancel my order?
You may request to cancel your order as soon as possible, provided it has not yet entered the processing or shipping stage. If the order has already entered the processing or transit phase, you may need to follow the return process instead.
- How can I contact customer service?
If you have questions regarding products, orders, payments, shipping, or after-sales service, please contact us via the customer service channels provided on the website, and we will assist you as soon as possible.